FAQ about FashionReps
2023-04-28

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1. How the buying process works？

After receiving your payment, we will submit your order to the warehouse, 1-2 days will send you confirmation shoes QC,and the warehouse staff will be responsible for taking the quality inspection map of your shoes.

After you receive the quality inspection map, you need to confirm whether the shoes are satisfactory to you and deliver the goods.

If you confirm delivery, we will provide your shoes to the logistics provider to send to your country, which usually takes some time, after the shoes arrive in your country, the local logistics service provider will pick up your shoes at customs and take care of delivery into your hands.

2. Is this a real page not a scam ?

FashionReps is a large sneaker sales company with its own warehouse and factory, and FashionRepshas a huge fan base, including 1000 followers on the tiktok platform and followers on other social platforms.

TikTok Channel: fashionrepsvip.use1

https://www.tiktok.com/@fashionrepsvip.use1

Youtube Channel:fashionreps vip

https://www.youtube.com/channel/UCfcO1-66o2vEsqsPh8LasAQ

Instagram:FashionReps.vip

https://www.instagram.com/fashionreps.vip/

3. How can i track my package once it gets shipped?

A tracking number will be sent to you 1-2 days after the shoes are shipped to check the latest shipping status of the shoes.

Website: https://www.17track.net/en

4. Will the shoes be stopped by customs?

We have a strong logistics service partner to ensure that your shoes can pass through customs. If they are really intercepted by customs, we will send you a new pair of shoes for free.

5. Do you ship to xxxx?

Ship worldwide.

6. After-sales policy?

(1). Quality issues：If you find that the sneakers have quality issues after receiving them, please take a picture and send the picture to our customer service. We will evaluate and make corresponding compensation.

(2). Transport issues：If the shoes are damaged during transportation, please take a picture and send the picture to our customer service, we will evaluate and make corresponding compensation.

(3). We do not accept the return of any items used, damaged, engraved or altered by a third party.

(4). If you have placed an order and want to cancel it, Please contact our customer service as soon as possible.

7.I emailed customer service, how long will it take them to respond?

Expect a response within 24-48 hours from our representatives. Please allow more during hot releases. Normal, the working time as below:

Washington Time: 8pm to 11am

Beijing Time: 9.30am to 6:30pm

European time: 3:30am to 0:30am

8. How long is shipping?

Logistics time: the goods will be sent out within 1-2 working days and you will receive the goods within 7-20 working days.📦

9. I WOULD LIKE TO BUY A WOMEN’S SIZE BUT I CAN’T FIND IT ON YOUR SITE, IS IT AVAILABLE?

All our shoes have the sizes indicated in EU, US, UK, CM.
There is no difference between the men’s and women’s model. Factories do not produce different models for men and women.
So please refer to the measurement in centimeters if in doubt.

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CONTACT US: WhatsApp：+86 133 2831 9257; WeChat : FashionReps-VIP; Mail : fashionrpes@gmail.com

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FAQ about FashionReps2023-04-28

9. I WOULD LIKE TO BUY A WOMEN’S SIZE BUT I CAN’T FIND IT ON YOUR SITE, IS IT AVAILABLE?

FAQ about FashionReps
2023-04-28